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Privacy Policy
Last updated: June 1, 2025 Ā· Effective: June 1, 2025
VIPGo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us when you register for an account, create or modify your profile, or contact us for support. This includes:
ā¢ Account data ā name, email address, phone number, and password.
ā¢ Organisation data ā company name, address, and transport operator licence details.
ā¢ Payment data ā billing address and payment method details (processed by our PCI-compliant payment partners).
ā¢ Usage data ā pages visited, features used, tickets issued, and actions performed within the platform.
ā¢ Device data ā IP address, browser type, operating system, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
ā¢ Provide, maintain, and improve our services.
ā¢ Process transactions and send related information, including confirmations and receipts.
ā¢ Send technical notices, updates, security alerts, and support messages.
ā¢ Respond to your comments and questions.
ā¢ Monitor and analyse usage patterns and trends to improve user experience.
ā¢ Detect and prevent fraudulent transactions and other illegal activities.
ā¢ Comply with legal obligations.
4. Data Security
We implement industry-standard security measures including:
ā¢ AES-256 encryption for data at rest.
ā¢ TLS 1.3 for all data in transit.
ā¢ Role-based access controls and audit logs.
ā¢ Regular third-party security audits.
While we strive to protect your personal information, no security system is 100% impenetrable. We encourage you to use a strong, unique password for your account.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at privacy@moovit.io. We will fulfil deletion requests within 30 days, except where we are required to retain data by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
ā¢ Access ā request a copy of the personal data we hold about you.
ā¢ Correction ā request that inaccurate data be corrected.
ā¢ Deletion ā request that your personal data be deleted.
ā¢ Portability ā receive your data in a machine-readable format.
ā¢ Objection ā object to processing based on legitimate interests.
To exercise any of these rights, contact us at privacy@moovit.io.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a prominent notice on our platform. Your continued use of the service after the effective date constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
VIPGo Privacy Team
privacy@moovit.io
Victoria Island, Lagos, Nigeria